Trust & Safety Resolution Fund

1. Overview

The Trust & Safety Resolution Fund ("the Fund") is a discretionary reimbursement program operated by InTellMe to help users who experience certain losses related to jobs completed through Yoohoo.Guru.

2. What the Fund Is

The Fund is a goodwill gesture — a discretionary program where InTellMe may, at its sole discretion, reimburse users for certain documented losses that occur in connection with Platform transactions.

Examples of situations where Fund reimbursement may be considered:

• Property damage caused by a Guru during a job
• Theft by a Guru during a job
• Payment for work not performed (after dispute resolution fails)
• Minor injuries requiring medical attention

3. What the Fund Is NOT

The Fund does not cover:

• Claims arising from off-platform transactions
• Pre-existing damage or conditions
• Work in prohibited categories
• Claims where the user violated Platform policies
• Consequential or indirect damages
• Pain and suffering
• Lost wages or business income
• Claims against users who have been banned from the Platform

4. Eligibility

To be eligible for Fund consideration, you must:

• Have an active Yoohoo.Guru account in good standing
• Have completed the job through the Platform (not off-platform)
• Report the incident within 7 days
• Provide documentation (photos, receipts, police reports if applicable)
• Cooperate with our investigation
• Not have any pending policy violations on your account

5. Claim Limits

• Per-claim maximum: $500
• Per-user annual maximum: $2,000
• Lifetime maximum: $5,000

These limits apply regardless of the actual loss amount. Reimbursements are paid at InTellMe's sole discretion.

6. Review Process

1. Submit a claim via the contact form or email to trust@yoohoo.guru
2. Provide documentation — photos, receipts, police reports, estimates
3. Investigation — we review Platform records and may contact both parties
4. Decision — typically within 14 business days
5. Reimbursement — if approved, paid via Platform credit or original payment method

7. Our Decisions

All Fund decisions are made at InTellMe's sole discretion and are final. We are under no obligation to provide reimbursement for any claim.

Factors we may consider:

• Strength of documentation
• Platform records and communications
• User history and standing
• Cooperation with investigation
• Whether similar claims have been filed

8. Contact

To submit a claim or ask questions about the Fund, contact:

Trust & Safety Team
Email: trust@yoohoo.guru
Subject line: "Trust Fund Claim"