Your Safety is Our Priority
We've built comprehensive safety features and guidelines to create a trusted community where everyone can learn, teach, and connect with confidence.
How We Keep You Safe
Identity Verification
All Gurus and Angels must verify their identity through government-issued ID and additional documentation.
Background Checks
We conduct comprehensive background checks on all service providers to ensure community safety.
Review System
Transparent rating and review system helps you make informed decisions about who to work with.
Secure Payments
All transactions processed through Stripe with bank-level encryption and fraud protection.
Data Privacy
Your personal information is encrypted and never shared without your explicit consent.
24/7 Support
Our safety team is available around the clock to address concerns and resolve issues.
Community Guidelines
For Learners (Gunus)
- Review Guru profiles, ratings, and reviews before booking
- Start with shorter sessions to test compatibility
- Keep all communication on the platform
- Report any inappropriate behavior immediately
- Never share personal financial information
- Trust your instincts - if something feels wrong, it probably is
For Teachers (Gurus)
- Maintain professional boundaries at all times
- Keep detailed records of sessions and communications
- Be clear about your expertise and limitations
- Respond promptly to learner questions and concerns
- Report any suspicious activity or requests
- Follow our community guidelines and code of conduct
For Service Providers (Angels)
- Accurately represent your services and qualifications
- Provide clear pricing and service descriptions
- Communicate availability and response times
- Document all work and agreements
- Respect client privacy and property
- Maintain appropriate insurance and licenses
How to Report Issues
Document the Issue
Take screenshots, save messages, and note dates/times of incidents.
Report Immediately
Use the "Report" button on profiles or contact support@yoohoo.guru.
Provide Details
Include all relevant information to help us investigate thoroughly.
We Investigate
Our safety team reviews all reports within 24 hours.
Action Taken
We take appropriate action including warnings, suspensions, or bans.
Follow Up
We keep you informed throughout the process and outcome.
Our Commitment to You
At YooHoo.Guru, we believe that trust is the foundation of meaningful learning and community building. We're committed to maintaining the highest standards of safety and integrity across our platform.
Our dedicated Trust & Safety team works around the clock to:
- •Monitor platform activity for suspicious behavior
- •Investigate all reports promptly and thoroughly
- •Take swift action against policy violations
- •Continuously improve our safety measures
- •Educate our community on best practices
We also work closely with law enforcement when necessary and comply with all applicable laws and regulations to protect our community.
Need Immediate Help?
If you're in immediate danger, contact local emergency services first (911 in the US).